New Feature: Securely Receive Attachments, Documents, and Files from Patients

Secure MessagingIn light of the COVID-19 pandemic, many clinics have been asking if they can use Ocean to securely receive attachments, photos, and documentation from patients to support virtual visits. To address this need, we’ve added attachment support to Website Forms, our patient engagement tool for patient-initiated personal health information (PHI).

What are Website Forms?

Website Forms allow clinics to share Ocean forms using a URL so patients can securely complete self-referrals, new patient intake, prescription renewals, appointment requests, and more online. This website form URL can be hosted on a clinic website, or sent to a patient via email.

With the newly added Patient Authenticator, Ocean can optionally restrict website form access to only patients with an existing chart in the clinic’s EMR. Ocean does this by validating the patient’s identity on the first page of the form. As with all Ocean tools, patients do not need an account, password, or login. When used with the Inbound Message eForm, patients can also submit files & documents to their healthcare provider, allowing you to receive attachments from current patients.

For more information on how it works, please read our support article “Introducing Patient Authenticated Website Forms.” To get started, contact or follow the Getting Started: Website Forms guide.