We recently augmented our website with Ocean eRequests to expand our communication avenues with patients beyond the office front desk and the traditional phone call. Being a university health service our annual rush of new students meant tedious and laborious new chart creation. The eRequest registration form allows this process to be boiled down to a few simple clicks. In addition this method removes any potential data entry mistakes and allows us to redistribute the workload to low work volume periods rather than when the patient calls or shows up.
This new Ocean tool is a real time saver and a must for any big clinic.
How it Works
Submitting an eRequest
Patients visit the clinic website and click on a link to open an eRequest form. They can securely complete the form from any web-enabled device and press submit.
Receiving an eRequest
The clinic receives an email alert in real time when a new eRequest has been submitted. Staff can view eRequests in the Ocean Portal and respond as needed.
Importing an eRequest
Where appropriate, eRequests can be imported into the EMR using the “Import” function. This is particularly useful for new patient registrations.