An Introduction to the Ocean eReferral Network
Ensuring patients have access to timely and appropriate healthcare requires an effective referral system. Currently, many healthcare providers use manual processes, such as paper-based fax referral forms, which are processed slowly and prone to error. The Ocean eReferral Network is an innovative solution designed to address these concerns by securely sending referrals electronically while keeping the patient, referral senders, and referral recipients informed about the status of referrals.
The Ocean eReferral Network is currently in a pilot phase for three high priority referral pathways in the Waterloo Wellington Local Health Integration Network, including improving access to Diabetes programs, Orthopedic Specialists, and Chronic Disease Prevention and Management resources.
Frequently Asked Questions
How is my personal information kept safe?
The Ocean eReferral Network is fully committed to protecting the privacy of patients’ personal health information. Our technology includes the highest level of security safeguards, with all patient data being encrypted during transmission and storage. Only authorized health care professionals involved in a patient’s care can access referral details.
Who can see my referrals?
Only authorized health care professionals involved in a patient’s care can access referral details.
I received an email alert. How did you get my email address?
The Ocean eReferral Network allows patients to receive alerts about the status of their healthcare referrals. In order to receive these alerts, you must provide your email address to your healthcare provider and provide consent to receive updates.
How can I get an update on my referral?
Please contact your healthcare provider directly with any questions about your referral.
I need to cancel my appointment. How can I do that?
Please contact your healthcare provider directly to make changes to an appointment.
The eHealth Centre of Excellence’s System Coordinated Access (SCA) program is working with Think Research Consortium (TRC) — an Ontario-based consortium of Think Research, CognisantMD, and the Centre of Effective Practice (CEP) — to design and implement the Ocean eReferral Network in the Waterloo-Wellington Region. To learn more about the SCA project and how it is improving linkages and communications between patients, referrers, specialists and service providers, you can visit their site here.