Introducing the Health Quality Ontario Patient Experience Survey Package (HQO-PES)

We’re making it easy – and free – for family health teams to securely collect patient experience surveys with Ocean Studies

For Family Health Teams in Ontario, collecting patient feedback isn’t just important to understand what needs improving; it’s also a key part of the annual Quality Improvement Plan.

Ocean Studies is a secure, PHIPA-compliant survey tool that allows healthcare professionals to collect data from patients without worrying about a breach of confidential healthcare information.

You get all the convenience of an online survey tool, without the risks.

Secure & PHIPA-Compliant: A single open-ended survey question (such as the final questions in the HQO-developed patient experience survey) can open the door to confidential patient information being disclosed, requiring compliance with PHIPA. Ocean Studies is the only free online survey tool that provides this level of security – from storing data in Canada to ensuring PHIPA-compliant data encryption.

Pre-Loaded PES Surveys that Meet Health Quality Ontario Guidelines: The Ocean Studies platform is connected to the Ocean Library, which contains thousands of forms and questionnaires. This includes a turnkey patient experience survey based on the Health Quality Ontario (HQO) guidelines set out in the QIP guidance document. This survey can be used as-is, or edited to meet the custom needs of the organization. As new guidance is provided by HQO, the library will be updated accordingly.

Multiple Languages Available: Ocean Studies provides support for multiple languages. The current Primary Care Patient Experience Survey is available in both English and French; as HQO releases additional translated versions available, they can be added to the library.

Easy-To-Use Editor: Ocean Studies makes it easy for family health teams to add questions to surveys or create their own surveys using our online editing tool.

Multiple Ways for Patients to Complete the Survey: Whether you are adding a link to your website, presenting it on a tablet in the waiting room, or sending out invitations via email, Ocean Studies gives you the tools you need to ensure sufficient response rates.

Are you still using SurveyMonkey for your patient surveys?

Did you realize that it isn’t PHIPA-compliant? Get the facts now!

What Is the PES Package and How Do We Get Started?

The Health Quality Ontario Patient Experience Survey Package (HQO-PES) is a free offer from CognisantMD. By registering for the HQO-PES, primary clinics can access the Ocean Studies platform to manage patient experience surveys online, at no cost. Data is securely collected, stored, and accessed on the PHIPA-compliant Ocean Platform.

The HQO-PES package is freely available to any primary care practice, FHT, and FHO in Ontario. Since surveys are managed and accessed in the web-based Ocean portal, it can be used with any EMR.

The free HQO-PES package includes the following:
  • A unique online link where patients can securely complete and submit an anonymous patient experience survey
  • Unlimited survey responses using the dedicated link
  • Option to collect survey data from multiple sites
  • Access to the Ocean Portal with one-click downloading of survey results at any time
  • Option to collect surveys using an Ocean Tablet (*requires an Ocean Tablet subscription)
  • Option to invite patients to complete the survey online from home via secure, emailed links and reminders (*requires a Patient Messages & Reminders subscription)
  • Fully encrypted, PHIPA-compliant data collection and storage in Canada
  • Multi-language support

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    Already registered? Check out our step-by-step guide to getting started.