In September 2019, the College of Physicians and Surgeons of Ontario (CPSO) introduced new policies for Continuity of Care, including clearly-defined expectations for Transitions in Care. To assist Ontario’s physicians and surgeons in better understanding how to meet these new expectations with the Ocean eReferral Network, CognisantMD has developed three brief resources.
Since we started using eReferrals, our staff has noticed much less back-and-forth is needed with both the patient and the hospital. Ultimately, it’s helping us to improve the patient experience while reducing administrative overhead.
Knowing that documents have been received and the referral is in progress is important to us (physicians and patients) and all our staff.
Over 85% of patients reported feeling more satisfied with the eReferral and notification system and agreed that receiving a confirmation e-mail about their appointment has improved their experience.